Privacy Policy

jet bass is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy sets out how jet bass collects, processes, and secures the personal information of its users.

This policy applies to the jetbass.cam website, mobile applications, and all digital services offered by jet bass. From the moment you create an account, log in, or begin using any service on the platform, you are considered to have accepted the terms of this privacy policy.

For details about our overall terms of service, usage rules, and legal obligations, please read the Terms and Conditions page, where all conditions for using the platform are presented together.

jet bass believes that protecting user privacy is not just a legal obligation — it is the foundation of running a fair and trustworthy platform. We therefore always follow a minimum-necessity principle when collecting information, and we never use collected data for unrelated purposes.

2.1 Information Collected at Registration

When you open an account with jet bass, the following information is collected from you:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification)
• Preferred currency and language
• Username and password

2.2 Information for Identity Verification

To ensure security and prevent fraudulent activity, additional information may be requested in certain situations. This may include a copy of a government-issued ID, bank statement, or proof of payment method.

2.3 Transaction Information

A record is kept of every deposit and withdrawal. This includes the transaction amount, time, method (bKash, Nagad, Rocket, or bank transfer), and the associated reference number.

2.4 Usage Information

Your activity on the platform is automatically recorded — which games you played, how much time you spent, which bets you placed, and your bonus usage history. This information is used to improve the quality of the service.

2.5 Technical Information

Your device information (operating system, browser version), IP address, connection time, and login logs are collected. These are necessary for security monitoring and account protection.

jet bass uses collected information only for the following specific purposes:

1. Account management: For registration, login, password recovery, and overall account administration.
2. Identity verification: To confirm that each account belongs to a real person and that the age requirement has been met.
3. Processing financial transactions: To properly complete deposit and withdrawal requests.
4. Customer support: To help resolve your issues and provide relevant information.
5. Platform improvement: To analyse user experience and make the service more effective.
6. Security and fraud prevention: To detect irregular activity and keep accounts secure.
7. Bonus and promotion management: To provide offers based on your eligibility and maintain accurate records.
8. Legal compliance: To maintain records required to comply with applicable laws and regulations.

jet bass never sells your information to third parties for marketing or advertising purposes.

jet bass shares information under strict rules. No information is provided to any outside party except in the specific situations below:

4.1 Payment Processors

Relevant financial information is shared with bKash, Nagad, Rocket, or banking service providers to complete deposit and withdrawal transactions. These providers are bound by their own privacy policies.

4.2 Game Studios and Technology Partners

Technical data may be exchanged with the servers of game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe to ensure gameplay. This includes session and technical game data, not the user's personal identity.

4.3 Law Enforcement Authorities

jet bass is legally required to provide necessary information based on a court order or a lawful request from a competent authority. Only relevant information will be provided in such cases.

4.4 Platform Transfer

In the event of a business merger or acquisition, user data may be transferred to the newly owned entity. However, the standards of this privacy policy will be maintained and you will be notified in advance.

The jet bass website uses cookies and similar technologies. Cookies are small text files stored in your browser that help maintain the quality of the service.

5.1 Essential Cookies

These are essential for the platform to function properly — maintaining login sessions, storing security tokens, and remembering language preferences.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language selection, theme, and game history, so that your experience is smoother on your next visit.

5.3 Analytical Cookies

Anonymous analytical data is collected to understand which sections of the platform are used most and where users are encountering difficulties.

Most browsers provide controls for managing cookies. However, disabling essential cookies may cause some platform features to stop working.

jet bass uses industry-standard technologies and practices to protect user data. All data is transmitted via SSL encryption, which keeps information out of reach of third parties during transit.

6.1 Encryption and Server Security

Sensitive information, particularly passwords and financial details, is stored in encrypted form on servers. The server infrastructure is under constant security monitoring.

6.2 Access Controls

Among jet bass's internal staff, only those who need your information for their work are granted access. All access is recorded and audited regularly.

6.3 Data Retention Period

All data is retained while the account is active. Even after an account is closed, transaction records are kept for a set period to meet legal and financial obligations. Once that period ends, the data is securely deleted.

Every jet bass user has certain basic rights over their own information. To exercise these rights, contact customer support directly.

7.1 Right to Access Information

You may ask at any time what information jet bass holds about you. This request can be made through customer support.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Name, email, and contact details can be updated.

7.3 Right to Close Your Account

You may request that your account be closed. After closure, you will be given the opportunity to withdraw any remaining balance, and any active bonuses will be cancelled. Personal data not required to be retained for legal reasons will be deleted.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe through account settings or customer support. Essential service-related messages will still continue to be sent.

For details about your rights related to responsible gaming, such as self-exclusion or setting limits, please visit our Responsible Gaming section.

All gaming and betting activities on jet bass are exclusively for persons aged 21 or above. Collecting information from minors or assisting them in creating accounts is entirely contrary to jet bass's policy.

The date of birth collected at registration is the primary tool for this verification. Additional identity documents may be requested in cases of doubt. If any account is found to belong to a minor, it will be closed immediately and the associated transactions will be cancelled.

If parents believe their minor child has opened an account on jet bass, please contact customer support immediately — we are available 24/7 via live chat and email.

jet bass uses servers and technology infrastructure located in various countries to deliver its services. As a result, your information may be transferred across international borders.

Wherever such transfers occur, the data protection standards do not fall below the level described in this privacy policy. Data protection obligations are ensured through agreements with third parties.

Game studios — such as Evolution or Pragmatic Play — may process gameplay data in their own countries. However, they also comply with international data protection standards.

jet bass reserves the right to amend or update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the policy will be changed.

For significant changes, a notification will be sent to your registered email or shown when you log in to the platform. Continued use of the platform after changes will be taken as acceptance of the new policy.

Alongside policy changes, the overall terms of our service may also be updated. Therefore, please review the Terms and Conditions page regularly as well.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the jet bass customer support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.

For answers to common questions, visit our FAQ section — it contains detailed answers to the most frequently asked questions about the platform.